Refund & Cancellation Policy

Travel plans change, and we try to keep our cancellation terms as clear and fair as possible. Because our properties are booked well in advance, the following policy applies to every reservation:

• 90+ days before arrival: full refund (100%)
• 60–89 days before arrival: partial refund (50%)
• Less than 60 days before arrival: no refund

Approved refunds are returned to your original payment method within 7–10 business days of the cancellation request.

Exception

An exception applies only when a natural disaster directly affects the Bahamas and prevents guests from physically reaching or staying at the property. For other circumstances, we may consider a 50% refund at our discretion, depending on how far out the stay is at the time of your request.

Why This Policy Exists

Most guests book 90 days or more ahead of their stay. A cancellation inside that window leaves little to no time to rebook the property, which is a real loss for a small operation like ours. This policy is built to be fair and sustainable for guests and hosts alike — and we'd rather be upfront about it before you book than have you feel caught out afterward.

Questions Before You Book

If any part of this policy doesn't work for your plans, reach out before booking and we'll talk it through. Refund requests and questions can be sent to contact@rodmanlozano.com.